Returns policy

 Returns Policy

Our policy lasts 10  days upon receiving your purchase. No change of mind refunds, no refunds on sale items. we are happy to exchange sizing, style and offer a store credit. 

We do not have to give a refund if you change your mind about a purchase — so please choose carefully

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

Please read article below

https://www.consumer.org.nz/articles/returns-and-refunds#article-just-changed-your-mind

ORDERED THE WRONG SIZE


To be eligible for a return, your item must be unused and in the same condition that you received it, with tags attached. Email us to get a return form.  If you are shipping an item back to us, you should consider using a trackable shipping service. This is so your item is not lost as we cannot exchange an item we have not received. We reserve the right to charge the return courier fee, below are the courier fee charges;

NZ Shipping $6.99                                                                           

AUS (non tracked) $10.00

Fill out the returns form on the bottom of the page on the footer, make sure your details are on the form with your order number name and address. We will email you once we have received your online form please allow 48hours for a response. 

WANT A STORE CREDIT

If you would like to return for a store credit please email us and we can send you a return form. Once we receive your package we will process it and advise you of your store credit. Store credits cannot be used on sale items and cannot be redeemed for a refund. 

WE SENT YOU THE INCORRECT ITEM/SIZE 

We have hundreds of orders getting sent out everyday, we will make mistakes and we apologise for the inconvenience. Please email us on info@chingaclothing.co.nz so that we can get this sorted for you.