FAQ'S

Where is my order?

We are working hard to dispatch your order as soon as possible.

Please allow up to 1-3 business days for your order to be processed.

You will receive an email with your tracking details once your order is ready for dispatch. If you still haven’t received your tracking details after 5 business days and you are a bit worried please email us so we can assist you further. 

 

PLEASE NOTE:

Our warehouse is closed on weekends and public holidays in Auckland, New Zealand. For orders placed on, or the day before one of these dates, processing time will extend by 1-2 working days.

Delivery times may vary during sale or peak periods due to high order volumes.

 

How do I track my order?

Once your order is ready to be dispatched you will receive your tracking details to track your order online. You will then be able to track your order via the online tracker. There is currently some delay between the status of an order being updated, due to the current challenges our carrier is experiencing. Tracking information should be available as soon as you receive this email; however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

If you are not at home to sign for the delivery a notice will be left at the premises with alternative delivery or pick-up options.

 

Can I cancel or change my order?

As soon as you place your order, we have already started to process it, which means our staff has already started to pick and pack! Therefore, we are unfortunately unable to add a discount, change your style and size for your order even if it has not been shipped yet. Once you receive your order, you may return any products just by following our Returns Policy.

 

Can I change my shipping address?

Your delivery address may be changed, but it depends on the time you request for it to be changed, as sometimes order have already been processed. Once you have received your shipping details email it means your order has been packed and ready to be dispatched or has already been dispatched. Please call our carrier and ask if it's still possible to change your shipping address or redirect your parcel. Please note that a change is normally only possible if your order is not out for delivery. A change of address can delay the delivery by 1-2 working days.

 

I recently purchased an item online and now it's discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.

 

Care for garments 

If certain materials are not cared for in the proper way, it is possible the fabric could rip, come apart, or even shrink. Often times without proper care, colours will run onto other clothes while in the washing machine, or in fact some fabrics should not even be put in a washing machine or dryer. We recommend to follow the care label on your product so that your purchase can last longer. 

 

Received an email to confirm your address?

We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, or that your address is incorrect, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.

To verify these details, please simply respond to the email that was sent to you from our email info@chingaclothing.co.nz

 

Where are we sending the items from? 

We are based in Auckland New Zealand, we ship all our items from our warehouse in Auckland. 

 

Store Credit and Discount codes?

Codes can only be used on full price item. Codes will also not work on top of another code. Store credits have a 3 month expiry date from the date of issue. Please email us for any problems regarding store credits or discount codes.