FAQ'S

Where is my order?

Your order could be in a couple of places... our warehouse, awaiting dispatch, or processing for quality check, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. Chinga clothing ltd quality checks all their products so this sometimes needs abit of time,  this can take up to 7 working days for the entire process on our very busy days. If its been 5-6 days don't worry you will receive an email with tracking shortly. If you are abit worried then email us for an update. 

 

I only received part of my order?

Sometimes we need to send of your package in separate bags, this is due to one item already been processed for quality and ready to be shipped out first, you will receive your second tracking via email. 

 

Can I cancel my order?

As soon as you place your order, we have already started to process it, which means our staff has already started to pick and pack! Unfortunately this means we will be unable to add a discount to any orders, as it’s already being processed at the warehouse and to cancel your order we do require $20 cancellation fee.

 

I recently purchased an item online and now it's discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.

 

Care for garments 

If certain materials are not cared for in the proper way, it is possible the fabric could rip, come apart, or even shrink. Often times without proper care, colours will run onto other clothes while in the washing machine, or in fact some fabrics should not even be put in a machine washer. We recommend to follow the care label on your product so that your purchase last longer. 

 

Received an email to confirm your address?

We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, or that your address is incorrect, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.

To verify these details, please simply respond to the email that was sent to you from our email info@chingaclothing.co.nz

My order is partially fulfilled what does this mean?

Don’t worry! This is a completely normal situation. This just means that different items of your order may have simply been ready to go first. The other items might  have a delay due to pre-order, sale items or back-order products need to be replaced on a weekly routine. Your other items won't be far along