If you would like to get in touch with us regarding your order or you have a question please check out our FAQ's before filling out this form, you can find FAQ's section on the footer. Please allow 3-5 business days for our team to respond to your enquiry.
If the tracking status for your parcel is delivered however you have not received your parcel, please check around your property and will your household to ensure it has not been left outside or taken in by another member of your household. If you still cannot find your parcel, please try contacting NZ post yourself directly as they will be able to tell you where they have left your package.
Once you have contacted NZ Post and are still unable to locate your parcel, please then email us at email@example.com with your order number and let us know that you have contacted NZ Post and we can file a claim with NZ Post.
Please allow 3-5 business days for your order to be processed and dispatched from our warehouse. Once your order is ready to be dispatched, you will receive a shipping confirmation email with the tracking details.
If your email is regarding returns and exchanges, please read the Return policy and email firstname.lastname@example.org with your order number.